Your Phone is Your Ticket: Introducing the MPAC Ticket Wallet!

MPAC is excited to introduce our new MPAC Ticket Wallet, an easy and safe way to manage your tickets from your mobile device. Now you can access all of your MPAC tickets in one secure, convenient place, and easily share with friends and family.

If you opted to receive digital tickets for your upcoming event(s), please see the instructions below on how to access and share them.

ACCESS MY DIGITAL TICKETS

Here's how it's done:

How to access your tickets

  • From your mobile device, visit Wallet.MayoArts.org and login with the same user name and password as your MPAC account. You can also request a quick-access code to your email.
  • After logging in, click “My Events” to view your tickets. You can also share tickets with friends and family if desired.
  • On show nights, tap the performance you’re attending to pull up the barcode you will scan for entry into the theatre. A refreshing barcode will be available for you to view a few days before the show.

This barcode will be delivered dynamically, meaning it refreshes every 30 seconds. This helps deter fraudulent ticket resale, and gives you peace of mind that your tickets and seat locations are valid. Please do not screenshot the barcode, as that will not work for entry to the theatre.

How to share your tickets

Sharing a digital ticket with your guests allows you to securely send tickets from MPAC Ticket Wallet. No more waiting outside the theatre for your party to arrive!

Once you are logged into your Digital Wallet, select the show you’re attending, and click “Share My Tickets” and follow the step-by-step instructions.

How to access tickets through the MPAC app

Accessing your tickets through MPAC’s mobile app is simple! Just open your app, log in and click “View Ticket Wallet.” You will then be able to access your MPAC Ticket Wallet to share tickets and display your QR code for entry.

FREQUENTLY ASKED QUESTIONS

Could your order be under a different email address? Please be sure to use the same email address you used to purchase your tickets.

Digital tickets will also not appear if you selected a different ticket delivery method at the time of purchase, such as mail or hold at will call.

Did you purchase from a third-party reseller? MPAC cannot guarantee the legitimacy of these tickets. You will need to contact your seller directly for ticket concerns.

The QR code will be available 4 hours prior to your event in most cases. The QR code will automatically appear in your digital wallet at that time, and refreshes every 30 seconds.

No. In order to keep your tickets safe and secure, printouts and screenshots are not accepted and cannot be scanned at the door.  Once activated, the QR code on your digital ticket refreshes every 30 seconds, and can only be scanned directly from your mobile device.

No. Physical tickets are still available. When purchasing tickets, you may opt to have your tickets held at the box office for pickup or mailed to you.

MPAC offers free public wifi. Just search for the network “MPAC” when you arrive at the theatre. If you have any trouble, you can visit the Box Office and our friendly staff will be happy to help.

Absolutely! It’s easy to share your tickets. Once you are logged into your Digital Wallet, select the show you’re attending, and click “Share My Tickets” and follow the step-by-step instructions. You will receive a link to email or text to your guest(s). For more details, see Sharing My Tickets below.

Log in to your digital ticket wallet using the same email address used to purchase your tickets

Go to wallet.mayoarts.org and click the Forgot Password button to reset your password.

No. Your digital tickets are accessible directly through the MPAC digital wallet link, on any web browser on any device with access to a data plan or wi-fi.

Downloading MPAC’s free app is optional, but provides a one-stop destination to access your tickets, browse upcoming events, make a donation, purchase tickets and more! Learn more about the MPAC app here.

Yes, it’s easy to access your tickets on the app! Just open your app, log in and click “View Ticket Wallet.” You will then be able to access your MPAC Ticket Wallet to share tickets and display your QR code for entry.

Please refer to MPAC’s Visitor Information section for any questions about attending your event and our venue policies.

iPhone users may save their tickets to Apple Wallet. Unfortunately, Google Wallet is not currently available.

SHARING YOUR TICKETS

Sharing a digital ticket with your guests allows you to securely send tickets from MPAC Ticket Wallet. No more waiting outside the theatre for your party to arrive!
  • Log in to your MPAC ticket wallet on your mobile device and tap the show you want to share.
  • Click SHARE
  • Enter your guest’s full name and select each ticket you want to share
  • Click COPY INVITE to copy your unique share link. Paste the link into a text or email and send to your guest.
  • Your guest can now login to their own MPAC Ticket Wallet to access the tickets.

Yes, all digital tickets are delivered through the MPAC Ticket Wallet and require an account.

If they already have an MPAC account, your guest should use their MPAC Username/Email Address and Password to log into the digital ticket wallet and accept the shared tickets from you.

If they do not have an account, it’s quick and easy to create one! They should click on the REGISTER button after following your shared link to create one and then accept the shared digital tickets.

Yes! If you see the Share Tickets button on your tickets, you can go ahead and share them, even if your barcode isn’t live yet.

No. In some cases, restrictions are in place to prevent sharing of digital tickets. This means that if you purchase a ticket, you will be the only person that can access that ticket. If the “share my ticket” button is greyed out on your ticket screen, this ticket cannot be shared.

Once you have shared a digital ticket, you will see one of two statuses: Pending or Accepted.

If your guest has not received or accepted their ticket, you may opt to share the invite again. You can also choose to get the ticket back if plans have changed.

I still need help!

No problem! The friendly Box Office staff is ready to help. Please give us a call at (973) 539-8008 during regular business hours, Monday – Saturday 10am – 6pm, or two hours prior to any show.